At Clean Melbourne Professional, accessible from https://cleanmelbourneprofessional.com.au, we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information, and outlines your rights and choices in relation to your data. By accessing or using our website or services, you agree to the terms outlined in this Privacy Policy.
Collection of Personal Information
We collect personal information that is reasonably necessary for the services we provide. This may include your full name, contact details such as your phone number and email address, residential or business address, and any additional details you voluntarily provide when contacting us or using our services. This information is typically gathered when you submit a contact form on our website, communicate with us by phone or email, or interact with our business through social media or other platforms.
Our goal is to collect information in a fair and lawful manner. We will usually collect personal information directly from you unless it is unreasonable or impractical to do so.
Use of Personal Information
The personal information we collect is used solely for purposes related to the operation of our cleaning services and customer support. This includes responding to your enquiries, providing quotes, scheduling and delivering our services, issuing invoices, and managing customer relationships.
We may also use your information to communicate important updates, promotional offers, or service announcements—provided you have consented to receive such communication. Additionally, we may use the information to improve our website functionality, user experience, and service quality through data analysis and customer feedback.
Disclosure of Personal Information
We may disclose your personal information to employees, contractors, or other service providers who need the information to assist us in delivering our services. These third parties are bound by confidentiality obligations and are only given access to the data necessary for them to perform their function.
In some circumstances, we may also be legally obligated to disclose personal information to regulatory bodies, law enforcement agencies, or other government authorities. Outside of these circumstances, we do not sell, trade, or otherwise disclose your personal information to any third parties without your explicit consent.
Storage and Security of Information
Clean Melbourne Professional takes your privacy seriously and implements appropriate technical and organizational measures to protect your personal data from misuse, interference, loss, unauthorized access, modification, or disclosure. We store information electronically on secure systems with restricted access and regularly monitor our systems for vulnerabilities.
While we take all reasonable steps to protect your data, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. You acknowledge that you provide your information at your own risk.
Access and Correction of Information
You have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, incomplete, or outdated. If you wish to access or correct your information, please contact us using the contact details provided below. We will take reasonable steps to respond to your request in a timely manner and, where applicable, comply with our legal obligations in facilitating access or correction.
Website Cookies and Analytics
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Cookies are small data files stored on your device that allow us to recognise repeat visitors, track usage patterns, and tailor content. You can modify your browser settings to refuse cookies or alert you when cookies are being used, although some parts of our website may not function properly as a result.
We may also use analytics tools such as Google Analytics to collect statistical data about user interactions, such as page visits, time spent on site, and referral sources. This data is aggregated and does not personally identify you.
Third-Party Websites
Our website may contain links to third-party websites that are not operated by Clean Melbourne Professional. Please note that we are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit before submitting any personal information.
Changes to This Policy
From time to time, we may update this Privacy Policy to reflect changes in our business practices, technology, or legal requirements. We encourage you to periodically review this page for any changes. All updates will be effective as of the date they are posted on this page.
Contact Us
If you have any questions, concerns, or complaints about our Privacy Policy or how we handle your personal information, please contact us directly. We are committed to working with you to resolve any privacy-related issues.
Clean Melbourne Professional
Address: 99 Manton Road, Clyde North, VIC
Phone: 0451 986 389
Email: enquiries@cleanmelbourneprofessional.com.au
Website: https://cleanmelbourneprofessional.com.au
